How can we help?
Getting started
When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
We service Atlanta, GA and surrounding areas such as Dekalb county, Fulton county, Gwinnett county, Cobb county, Clayton county, and Henry county.
Standard cleaning is a maintenance cleaning after a deep clean has been done you can book a standard clean weekly, bi weekly, or monthly. Standard cleaning does not include baseboards.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible. Alternatively, we can use green products if you would prefer.
Simply go to the email confirmation that was emailed to you scroll to the bottom and click sign in or create an account. Log in or create an account. Once you are logged in you will have the option to make changes to your appointment, reschedule, or cancel your appointment.
Pricing & policies
Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.
We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.
In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.
Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.
Manage your account
Visit our customer page at https://bnjcleaning.launch27.com/login
You can submit a password change request on the customer login page.
Log into your account at https://bnjcleaning.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://bnjcleaning.launch27.com/login and update your address on file.
Log into your account at https://bnjcleaning.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
Trust & safety
All of our folks are interviewed and pass a nationwide detailed background check.
If something goes wrong, we’re here to make it right. Please let us know right away, and we’ll be there to take care of it.
We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within 24 hours). If after our re-clean is completed, and you’re still not happy with service, we offer a full refund.